Eastern Illinois University Uncovers 15 Concrete Projects Using Faculty Survey—Learn How They Did It!
It can be challenging to identify faculty needs in digital scholarship that can be served by the library staff. Bepress created a “faculty needs surveying” tool as a way to uncover these needs. At Eastern Illinois University, Todd Bruns recently piloted our tool to exciting and surprising results.
Pilot survey’s highlights:
• 35% response rate
• 100 plus responses
• 18 departments
• 15 concrete projects uncovered right off the bat!
These are some of the insights and tips that Todd shared with us to help you get great results as well:
How did you get started with the survey?
My first step for the survey was getting approval from the appropriate parties involved. At EIU, this mainly came from the Provost’s office. Once I talked to them about the value of faculty participation, they were happy to let me have access to two different lists: tenured faculty and non-tenured/adjuncts. The vast majority of responses came from tenured faculty. Our response rate was 35%.
How did you distribute the survey?
My strategy was to send out three emails. In the first email I mentioned that this was the pilot of a nationwide survey to determine changing faculty needs and also mentioned that it was short (10 min). The second email was actually composed by me, but sent out by liaison departments to individual members. The third email was again from me, and I reiterated that the library has a number of tools and services that can support their changing needs and also listed an end-date for the survey.
Do you think the survey is a way to build stronger partnerships with liaison librarians?
Yes! This last year I’ve been working on a new strategy to get liaisons on board. In fact this survey was well-timed to fit into our liaison and faculty strategy. As I mentioned, the second email was actually sent out from our liaison librarians to their individual departments and they were able to tailor the message to projects and needs that they knew spoke to each department.
You had an incredible rate of participation. Any tips?
Admittedly EIU’s “The Keep” is well-known on campus and I’ve gotten to know faculty over the years. However, one thing that was very helpful was having the opportunity to make a presentation at the faculty senate. I also made sure to connect with faculty members in departments that I already had good relationships with.
What did you learn from the survey?
There are a number of faculty on campus that have data management needs, and this was somewhat surprising due to the teaching focus of our campus, and the fact that our Research and Sponsored Programs office actually didn’t believe there was much need for data management support on our campus. We also saw some definite differences between departments on what their digital scholarship needs are – one department would emphasize the importance of dissemination of their work, while another department would consider that unimportant and instead rate organizing their scholarship as a priority.
Can you tell us about the conversations you’ve had since the survey?
Besides opening up dialogues with faculty about managing their data, we were also contacted by our Digital Humanities Committee – they are interested in seeing the survey results. The survey has led to broader discussions about digital scholarship needs, and it has been very beneficial to the library to be positioned at the center of this conversation.
What will you do with survey results?
I’ve been creating what I call “Success & Service Reports” which are specific to individual departments. They highlight the success of the department’s collections and faculty in the repository, and they also identify areas where the repository could be of service to the department. We will be using the survey results to tailor the reports to the faculty’s needs. We’ve also just recently begun exploring using embed.ly to deposit content from our repository into our learning management system on campus. This is an exciting new use of our repository and could be an area that other institutions want to explore.
We’d like to thank Todd for sharing his success with the community, and for his help in fine-tuning this faculty needs assessment resource. If you would like to use the faculty survey at your institution, please contact bepress Outreach at firstname.lastname@example.org – we would be delighted to share it with you!
Students at Bryant University, Trinity University, and Gettysburg College all found rich primary source materials on their own campuses for quality research projects. Students, faculty, archivists, alumni, and librarians are working collaboratively on projects to document the history of their universities and increase student engagement—all beautifully showcased in the collections below.
The Bryant Goes to War collection has drawn the campus community together and allowed faculty, alumni, and students to play active roles in the project’s success. The collection’s 1,400 World War II letters, rediscovered by Mary F. Moroney, Director of Library Services, after decades in a university basement, became the focus of the “Bryant Goes to War” project showcased in the university’s IR. Judy Barrett Litoff , Bryant University Professor and world renowned expert World War II letters, is now using the Bryant artifacts from this time period to teach students about World War II using primary source materials. Several capstone projects can be found in the IR alongside the relevant letters. According to Patricia Schultz, Technical Services Librarian, the project “…has enabled us to encapsulate Bryant’s legacy, memorialize our alumni, and show how Bryant has grown.”
At Trinity University Repository Administrator and Head of Discovery Services, Jane Costanza, had been eager to feature student work in the repository—Trinity University, Then and Now not only meet that need, but was also an opportunity to educate students about Creative Commons licensing. To create it, student Anh-Viet Dinh first worked with University Archivist Amy Roberson to select archival photos for the class project, which superimposes original historic photos of Trinity’s campus over corresponding photographs of the campus in its current state. The Development Office then incorporated Dinh’s project into an annual fundraising campaign. History Professor Kathryn O’Rourke has students use university records to construct historical narratives for each building featured, seen along with the images in the digital collection. Read more in our blog “Partnership with Library Extends Reach of Student Project at Trinity University.”
The innovative Gettysburg collection Hidden in Plain Sight showcases student papers on objects around the Gettysburg College campus, from the Glatfelter Hall gargoyles to the statue of Eisenhower, utilizing an interactive map feature. The papers and images (with pan and zoom) form an important historical collection for the campus. Professor Birkner, whose class carried out this project, said “I am delighted to know that they are now being made available to a wider audience, thanks to the ingenuity and hard work of a team of librarians.”
Janelle Wertzberger, Co-chair of Digital Commons Working Group & Director of Reference and Instruction, points to Slaves, Soldiers, Citizens: African American Artifacts of the Civil War Era as another Gettysburg project in which special collections were used as a robust pedagogical tool. Students in Professor Scott Hancock’s course “Slavery, Rebellion and Emancipation in the Atlantic” wrote essays on this material which are published in the IR alongside the exhibit and resulting book. In addition, according to Gettysburg’s IR, the “vast collection of art and artifacts related to the Civil War…and the African American struggle for emancipation, citizenship and freedom has proved to be an extraordinary resource for Gettysburg College students.” For example, students in the Art Department investigated public representations of a newly freed population in the exhibit “Art, Artifact, Archive: African American Experiences in the Nineteenth Century”—rich resources indeed.
For Open Access Week last October, we announced a new resource: Model Collections. Organized by discipline, these collections are designed to help you and your liaison or reference librarians further engage faculty with your repository initiative by providing examples of each type of collection that a department might want to showcase. We hope that you and your liaison librarians will share these examples of services the library can offer when presenting to departments.
Over the past few months we have added even more disciplines to the collection, as well as a series of short, 5-minute videos (we’re calling them “weebinars” — yes, you read that correctly — with two “e”s) that walk through each disciplinary collection, pointing out key features. We hope these brief videos will save you time and support your faculty engagement efforts.
We now have collections and accompanying weebinars in the following disciplines:
We hope you find these helpful. Please let us know how you are using them, and what disciplines you would like to see next by emailing us at email@example.com!
Though we’re releasing new features this Friday, we’ve already been busy working on the next set of improvements to the platforms. We’re very excited to announce the brand-new slate of features for Digital Commons and SelectedWorks.
What’s coming, at a glance:
- On-demand global readership
- Mega-blind peer-review
- SelectedWorks integration with new social media tools
- Copyright Compliance
- New creative commons license: CC-NAEE
On-demand global readership
This is a true story: a library director was showing the readership download map to her provost and at precisely that moment the map showed a reader from Iceland downloading one of the provost’s papers. As you might imagine, it was a most successful meeting. Was it Serendipity? Nope. It is a new program we’ve been piloting called “on-demand global readership.” Through various hub networks across 384 countries and 104,012 cities around the world, you can request a real human reader who will download any article of your choice, at a time you set in advance. Need to impress a dean? Sending your liaison librarian to present to an especially tough department? We’re excited to imagine how you will use this creative new tool.
Authors often worry about the anonymity of peer-review, and the risk that rivals and enemies they made at the last conference will end up reviewing and rejecting their paper. They want journals to do better than simple double-blind peer-review. With bepress’s new mega-blind peer-review, your editors will soon have the opportunity to completely anonymize the editorial process through a mega-database of reviewers. Journals will automatically distribute new submissions randomly to any of the thousands of reviewers who have completed reviews for any other journal hosted on Digital Commons. All identifying information such as article topic, editor name, contact information, journal name, and article content, will be withheld. The time has finally come for your authors to feel secure that personal knowledge has been completely eliminated from the peer review process.
SelectedWorks integration with new social media tools
Faculty want one central place to showcase all their downloads, ratings, and impact. We are pleased to bring SelectedWorks even further into modern social networking with an array of new third-party integrations. SelectedWorks profiles will now include feeds from authors’ Facebook pages, Spotify playlists, and Amazon wishlists. For the single scholar, we’ve also worked with developers at OKCupid to enable authors’ dating profiles to be seen alongside their research, showcasing extracurricular interests as well as scholarly achievements. We have also integrated the well-regarded “chili pepper” rating system from the popular “Rate my Professors” site, sure to be a hot new feature with professors from departments across campus.
Are your faculty flaunting their responsibility to deposit a copy of their research in the IR? Have you invested years getting an open access mandate passed, but still you get no compliance from your faculty? The problem is that your mandate lacks “teeth.” After careful research, our Outreach and Scholarly Communications team has concluded that compliance requires going that extra mile. Let us help you. We’ve got a new service provider who excels at “making offers that can’t be refused,” and together we’ve taken Sherpa/Romeo enforcement in a more hands-on direction. If you’d like to pilot this new service, which we call Sherpa/Gotti, contact firstname.lastname@example.org and ask for Mike or Al.
New creative common license: CC-NAEE
Creative Commons is a wonderful set of licenses, but based on conversations with faculty and graduate advisers, we’ve recognized a growing need for a new kind of creative common license. It’s called CC: NAEE (Never Available Ever Ever). Any work with this license will be unavailable and unusable in perpetuity. This license will help libraries reach out to departments like English, creative writing, and history, and find new ways not to disseminate their works. This may also be applicable to other types of content like “student work that we’re just not sure about,” “research data that someone might steal,” and the well-known sensitive area of “papers that someone might plagiarize.”
Happy April Fool’s from bepress!!!
Liaison Librarians Embrace New Roles in Publishing Collections Showcased in Digital Commons @Brockport
What are the best practices for inviting liaison librarians to embrace new roles in the IR’s engagement with faculty? Below are tried-and-true suggestions from your peers.
Kim Myers, Digital Repository Specialist at The College at Brockport and a 2014 bepress IR All-Star, offers successful solutions for staffing that develop invaluable feelings of investment and ownership among a broad base of stakeholders both inside and outside the library. A critical part of that ownership comes from the team of liaison librarians who express their excitement to shepherd projects of their own from collections, through curation, to an organized publication showcase. Well beyond a database approach of simply listing recent content, liaison librarians found that the inherent flexibility in the Digital Commons @Brockport platform lets them use their expertise in and passion for designing curated collections. These collections provide context, branding, and personalized organization of scholarship, allowing librarians to support scholarly communications widely on campus through the IR’s suite of services.
In the recent Webinar on Successful Staffing Solutions Kim and members of the team at Brockport’s Drake Memorial Library share strategies that have led to 68% of Brockport’s library staff participating in their institutional repository—all this while seamlessly combining their projects in the IR, Digital Commons @Brockport, with other duties. As Librarian Charles Cowling put it, “I find Digital Commons a very flexible, user-friendly and engaging way to present the story of Brockport. It is very accessible given my other responsibilities.” By giving each librarian ownership of their chosen projects Kim is promoting collaborative investment in the IR, which is the very kernel of a successful IR initiative.
Kim offers five guiding principles on how to make collaborative staffing work for you:
1. Match interest with opportunity – Librarians are passionate about things that are in their collections; give them a chance to work on projects they love and showcase them in the IR.
2. Approach during the quiet season – Often the summer is best to ask a colleague to take on new projects and plan for the year to come.
3. Offer discrete projects – Make it clear and easy to jump in and out.
4. Make it a part of the culture – Include IR work in job descriptions and annual reviews.
5. Show appreciation – In small ways, along with a yearly celebration advertising library success.
Kim explained the collaborative model in which “Each person does a little bit, which adds up to a lot.” In terms of staffing numbers, Kim lists 1½ FTE, with zero IT support needed for Digital Commons as it is a fully hosted solution including unlimited support. She reported that it was easy to make the case to continue with the IR “once it was clear how much good PR it was generating, the ETDs being noticed, and a direct correlation between environmental science master theses used to inform public policy.” She went on to say that “We are always looking for activities that fulfill our service, scholarship requirements for our jobs as librarians, and by serving on committees we can show others the IR.”
Want practical ideas for supporting liaison librarians’ shifting roles? Read on to see concrete examples of Brockport librarians using the IR to participate fully in faculty and student engagement and scholarly communication on campus.
Librarian Debby Ames is passionate about promoting faculty work. Before the repository came along her efforts included adding a “Faculty Publications” subject heading to the catalog records, and a “Faculty Publication” bookplate to the books—both of which reached a limited range of patrons. Debby explained “I was very excited when Digital Commons came along to add cover images and metadata for the faculty titles, so it really highlights the publications….Authors now get emails when their book is downloaded; they get excited about it and send in more books,” growing the repository and promoting faculty scholarship. In addition, because the works are easily retrieved in Google searches (including by subject), the authors often receive emails from scholars worldwide about their books, which they greatly appreciate. In this way, Debby is engaging faculty through the very organization and presentation of the content in the IR, along with the reporting tools built into the system.
Librarian Greg Toth suggests that a “willingness to adapt one’s role to what’s needed” is key, and cites the IR platform as a flexible vehicle with which he can do just this. Greg matched his interest in open access publishing with the opportunity to work with the Journal of Literary Onomastics Studies and the Philosophic Exchange journal, both of which recently went online in the IR to gain a larger audience and cut costs. Greg feels strongly about making the faculty aware of the benefits of OA publishing through the IR, and gets credit for doing this work at his yearly job review. Greg sees the IR as an opportunity for himself and his colleagues to support their constituents by publishing and promoting their work in a highly discoverable OA format.
Librarian Charles Cowling reported previously working with CONTENTdm and Dspace, and said “I found Digital Commons to be a lot more user-friendly to input materials. I find it very easy and friendly to work with bepress.” Charles works periodically on the IR, using discrete projects to engage with DC (such as digitizing yearbooks) and then returns to other work as needed.
Similarly, Librarian Susan Perry found a solution in DC for the “Brockport Believes Essay Project” collection. This is a discrete project where, as Susan put it, she “wanted to show incoming freshman past essays written in the same summer program, and Digital Commons provided the perfect showcase.” Her excitement for this project expanded when the IR allowed her to publish open access all the past student essays, thus inspiring and attracting incoming students.
As Susan put it, “Masters Theses are downloaded thousands of times each month; we feel that Digital Commons is really an outreach program.” The team at Brockport found that the flexibility built into their IR platform allows librarians’ skills to shine—curation, organization, publishing, and promotion of their stakeholder’s scholarship engaging directly with scholarly communication on campus.
Following the success of our first two IR Manager Certification Courses in 2013 and 2014, this month we welcomed a new class of 20 enthusiastic IR administrators from institutions across the U.S. to the bepress office in Berkeley, CA. The course provided detailed information about a wide variety of IR related topics and hands-on activities for both new and experienced administrators alike.
Amanda Makula (Augustana College) reported “Excellent variety and depth of content, and a wonderful chance to network and learn from other attendees….All in all, extremely valuable and inspiring!” David Dunham (IPFW) said that “The immersive experience was wonderful. I came here feeling a bit overwhelmed. Now I am excited. I am seeing as many possibilities as challenges, and I feel more equipped to meet the challenges.”
Session topics ranged from DIY environmental surveys and recruiting content, to SEO and measuring success, to special collections and supporting data in the IR. Attendees also participated in several topic table discussions and individual meetings with their consultants. All attendees said they “loved the one-on-one time with my consultant—very valuable.”
Lisa Davis (FIU Law) said she “I learned a lot about functions and customizations I want to use, and new ways to sort and display content. I made friends and developed contacts among my peers.” Tom Lyons (UNT Health Science Center) said that “The IR assessment was extremely helpful for me to get some very simple improvements implemented. Having the slides to make notes was great. All sessions high quality.”
The course ran from March 3rd through 5th, with daily small group lunches at local restaurants that provided an opportunity for attendees to network and share insights with their peers in a fun, relaxed setting. As always, we wrapped up with a celebratory dinner and graduation ceremony in downtown Berkeley.
Andy Prock (Ursinus College) said that “It was very useful to have the 3-day block of time to devote solely to thinking about the IR. Hearing everyone’s experiences/advice/examples is valuable. I feel like I have a cohort of colleagues I can contact for help/advice.” Jossalyn Larson (Missouri S&T) added that “The whole DC team was extremely receptive and flexible. Excellent course!”
We’re excited to announce our class of graduates:
Chad Arney, Michigan Technological University
Jean Bigger, Illinois Math and Science Academy
Lisa Davis, Florida International University College of Law
Lee Dotson, University of Central Florida
David Dunham, Indiana University – Purdue University Fort Wayne
M. Ryan Hess, DePaul University
Jossalyn Larson, Missouri University of Science and Technology
Ashley Lowery, Georgia Southern University
Tom Lyons, University of North Texas Health Science Center
Amanda Makula, Augustana College
Meg Manahan, University of St. Thomas
Ellen Neuhaus, University of Northern Iowa
Lisa Palmer, University of Massachusetts Medical School
Andy Prock, Ursinus College
Haiying Qian, Lincoln University
Elizabeth Richardson, Kent State University
Kathleen Spring, Linfield College
Carol Terry, Rhode Island School of Design
Megan Wacha, City University of New York System
Roger Weaver, Missouri University of Science and Technology
Congratulations graduates! To learn more about future courses in IR management or scholarly publishing, contact Ann Connolly (email@example.com) or Eli Windchy (firstname.lastname@example.org) and see information at http://digitalcommons.bepress.com/bepressu/.
At bepress, we’re pleased to announce a new Digital Commons resource: Model Collections! Organized by discipline, these collections are designed to help you and your liaison or reference librarians further engage faculty with your repository initiative. Specifically, we wanted to provide high quality samples of each possible type of collection that a department might want to showcase. We hope that you and your liaison librarians will share these examples of services the library can offer when presenting to departments.
We have collected together exemplary journals, conferences, faculty and student research, books, special collections, and other content in the following areas:
- Medicine and Health Sciences
- Office of Research
- Political Science
On using the Model Collections, Lucretia McCulley, Head of Scholarly Communications at University of Richmond, explained:
“One of my goals for this academic year has been to visit every academic department in our School of Arts and Sciences and promote the UR Scholarship Repository and invite faculty to participate. Having access to the model collections has been a very helpful part of my presentation with departments, such as Music and Political Science, because I can easily show faculty the variety of materials that can be showcased in a repository that reflect their particular discipline. It is a wonderful tool to display possibilities and ideas.”
We would love your feedback and suggestions on this new resource! How are you using this resource? What disciplines should we highlight next? Let us know by emailing us at email@example.com.
Here at bepress we are thrilled that the Digital Commons Network (DCN) offers our subscribers an open scholarly resource which also significantly increases repository downloads.
We know that the Digital Commons Network provides opportunities for scholarly researchers, but it is also an enormously useful tool for public libraries, high school students, and researchers outside of academia. Even better, the DCN successfully drives all this traffic to your repository as these numbers demonstrate:
• DCN referrals as a percent of all referrals grew from 4% to 8% this year.
• Many repositories show over 92% more traffic this year from DCN referrals.
• The DCN now has over 1,187,143 total objects, up from 780,245 objects in 2013.
• Bepress has added 56 new disciplines to the DCN.
At bepress, we did outreach work to let public libraries know about the wealth of open access scholarly research available in the Digital Commons Network. Thanks to your hard work populating the Network, the public now has access to more than one million records of free, open access scholarly research – much of it funded by taxpayers. We’ve also heard from high schools and community colleges that can’t afford costly subscriptions who have adopted the Network as a valuable research tool.
The DCN also showcases the incredible work you are doing to contribute to public knowledge. If you know of any public libraries, community colleges, or high school libraries in your area that would benefit from the free scholarship available on the Digital Commons Network, give them a shout!
Learn more about the DCN in bepress President and CEO Jean-Gabriel Bankier’s recent paper.
Georgia Southern University (GSU) has found great success using the professional peer-review tools in their IR to manage 17 conferences proceedings and symposia over a span of just three years, including the latest World Summit of Nobel Peace Laureates. They came to this success through a simple route: offering to partner with another office on campus. For example, when the Continuing Education Office needed to find more effective ways to host conferences the staff at GSU’s repository, Digital Commons @ Georgia Southern, saw the opportunity to provide the full cycle of conference proceedings management as a library service.
Stacy Kluge, Instructional Services Coordinator for the Centers for Teaching and Technology at GSU, explains why GSU took the conference services and ran with them: “Digital Commons permits us to solicit, receive, review, and publish our conference proposals and journal articles as one seamless process.” Previously, they had been doing peer-review manually through a homegrown web application created by a student intern and analytics was measured through third-party software.
Ashley Lowery, Digital Collections Specialist, and Debra Skinner, Coordinator of Cataloging & Metadata / Assistant Dept. Head of Collection & Resource Services at GSU, spearheaded this partnership by offering IR services to facilitate all the conferences that GSU wanted to host. And, when they hosted conferences using the IR a remarkable thing began to happen: faculty wanted to publish a related journal when they saw the possibilities of the peer-review system used in hosting conferences.
Check out the five conferences which have inspired related journals:
For more information on managing conference proceedings at your institution, contact your bepress Consultant today at firstname.lastname@example.org!
We hope you all have been enjoying the features we released at the end of last year; the increased flexibility with the Readership Activity Maps seems to have been an especially big hit! We’re excited to announce that we have even more features and improvements lined up for the coming months:
At a glance:
- Download Metrics on Article Pages
- Author Highlight on Readership Activity Maps
- Large File Support
- Faster Batch Import/Revise
- PDF Cover Page Improvements: Part Two
- Undergraduate Research Commons Badges
- Digital Commons Network Expansion
- New Staging Areas
Download Metrics on Article Pages
Download counts are a great way of showing impact, and we’re constantly exploring new ways of sharing download activity. The Readership Activity Maps are designed to share that activity on an aggregate basis; soon you’ll be able to show it on an article-by-article basis with download data displayed directly on the article metadata page. Many thanks to those who have expressed to us the value of this feature. We look forward to stories about using these numbers to engage authors and clinch new sources of content.
Author Highlight on Readership Activity Maps
We’re very excited about the popularity of the Readership Activity Maps, and a bunch of you have sent us some ideas for improvements. Last release, we made maps that could be added to individual collections as well as embedded on other sites. With the next release, whenever a pin drops, we will highlight the author in addition to the currently featured article information. We hope that this will make the maps even more compelling, exciting, and valuable!
Large File Support
More and more of you are adding larger and larger data files, including videos. We want to increase our capacity to support that growth as your need grows. We’re working on our infrastructure to make uploading of large files more reliable, so go nuts with the datasets!
Faster Batch Import/Revise
A recent topic of the Digital Commons listserv discussed some frustrating experiences with our batch upload/revise process—we’re happy to say that this is something we’ve been working on for some time and that we’ll be able to roll out the improvements in this coming release. If there is a large batch job in the queue, the jobs behind it will now be much less impacted and be processed more quickly.
PDF Cover Page Improvements: Part Two
In the last release we put in place major upgrades to the technology that generates cover pages and stamps PDFs. Building upon that work we are optimizing the new technology to better support the wide array of PDFs in existence today. Also we are extending our support to help maintain bookmarks and hyperlinks in submitted PDFs. Authors work meticulously to provide these, and we are pleased to provide support to these helpful guideposts for future researchers.
Undergraduate Research Commons Badges
The Undergraduate Research Commons hosts content from over 700 undergraduate publications. Do your campus and site visitors know which collections are included? We have designed a nifty badge for the sidebar of any collection featured in the Undergraduate Research Commons. Current and prospective students will see the academic caliber of your institution and the value of contributing their best works to your repository.
Digital Commons Network Expansion
Launched in late 2013, the Digital Commons Network brings together well over one million objects from repositories around the world. With the upcoming release, the DC Network will be able to harvest open access materials from Digital Commons on an item-by-item basis within series while still excluding access-controlled content. Once this improvement is in place we expect tens of thousands of objects to become more discoverable overnight.
New Staging Areas
The preparatory sites we build during the setup process have become really popular as ongoing staging and training areas. We believe this ability to play and experiment is an important and valuable part of our service. To better serve these needs we are re-launching these as cloud services. This move gives us greater ability to adapt to growing usage. Swifter services also improve the user experience and outcomes for the administrators, editors, and conference organizers who typically visit them.
Okay, so when do we get to see the new features?
These features are currently under development, but stay tuned to the DC Telegraph for updates on these features, news about other upcoming improvements, and a continued closer look at our development process.
For questions about upcoming or recently released features, feel free to contact our Consulting Services team at email@example.com!